Book Description As the workplace continues to become more ethnically diverse, the need for training materials that address the changes is needed on many levels of education Intercultural Communication shifts the focus solely away from ethnicity and color by helping individuals to understand the many ways we may all differ from one another culturally озфкж (i e more women in the workplace, a higher incidence of older workers, a greater number of individuals who communicate openly about their disabilities, and a greater diversity in class background).  Exclusi2005 г ISBN 0538727942.